Help

Signature Club · Account

Help

Answers to the questions members ask most. Tap a question to see the answer.

Membership

Open My Card and tap Apply for membership. The card goes into your cart: pay the one-time fee at the secure checkout and we start preparing your card.

No. Signature Club membership is for life. There are no renewals.

A free first consultation with any partner clinic, member rates on every later visit, 5% to 15% off in the shop depending on your card, more skin credits back than the card costs, and skin credits on purchases, referrals and your birthday.

On My Card. Tap the card to flip it, or use Copy card number.

Partners & consultations

Visit any partner clinic from Partner Clinics and check in by scanning the clinic's QR code (Scan Clinic QR), or give the clinic your card number and share the 4-digit code we send you. It can be used once.

Open Scan Clinic QR, point your camera at the QR code at the clinic and confirm. The clinic is notified straight away.

Files your clinic attaches appear in Prescriptions and in Consultation History, where you can view or download them. You can also upload your own prescriptions in Prescriptions.

Yes. Consultation History lists every visit with the clinic, date, type (Free or Regular) and what you saved.

Skin credits

With shop purchases, your membership bonus, inviting friends, your birthday and special promotions. See every credit in Skin Credit History.

1 skin credit = Rs 1 off in the shop.

Your card discount and skin credits together can cover up to 20% of an order. Credits fill what your discount leaves: without a card up to 20%, Silver (5% off) up to 15%, Gold (10% off) up to 10%, Platinum (15% off) up to 5%.

Open Invite a Friend, share your link, and when your friend signs up with it you both earn skin credits.

Shop & orders

Members get 5% off automatically at checkout. You'll see it in your cart before you pay.

Check Purchase History for the status of every order. For delivery questions, contact us on WhatsApp.

Payment is completed on the secure Shopify checkout. You can use skin credits in the cart first.

Skin Journey

Your daily routine: the products you use and when, a time for each glass of water, and your sleep goal. We remind you at each time and you answer Yes or No.

Using your products on time, drinking each glass of water and getting your sleep all add points. Follow everything in a day and your score is 100.

Reminders show while you're signed in to the portal. To get them when the portal is in another tab, tap Turn on reminders on the Skin Journey page and allow notifications.

Account

Open Profile, update your details or photo and save.

Open Profile and choose Change password.

Yes. Your account, prescriptions and consultations are only visible to you, and consultation notes stay with your clinic.